Windows 10 Usb Ethernet Driver

Hello,

Welcome to Microsoft Community and Thank you for posting your query.

Sorry for the Inconvenience caused, I understand you are facing issues connecting the Ethernet adapter to your dell laptop.

Please answer the below questions to assist you better.

1. Did you try connecting it to different USB port?

2. Are you facing any issues connecting Ethernet cable directly to dell laptop?

You may connect the Ethernet cable directly to the laptop and install all the pending updates to check if it helps.

You may connect the Surface Ethernet adapter to different USB port and check if it helps.

You may also try re-installing the Ethernet adapter driver and check.

If the issue still persists, let us try to Uninstall and Reinstall the Universal Serial Port (USB) Drivers.

Follow the steps given here.

a) Press Windows key + X key when you are at desktop.
b) Select Device Manager.
c) Find and double-click Universal Serial Port driver from the left panel to uninstall
d) Right-click the device, and click Uninstall.
e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
f) Restart the computer (After restarting the computer, Windows will install the default drivers).

Hope the information helps. Do reply if you need further assistance.

Thank you.