Dolby Digital Plus Audio Driver Reinstall

4/10/2019
46 Comments
Message 1 of 2

‎10-06-201708:21 AM

Microsoft Windows 7 (64-bit)

hi i want to install dolby audio driver , is my laptop is compatible for this driver.If yes , then how can i install it ,give the link.

1 REPLY 1
Message 2 of 2

‎10-07-201704:02 PM

Hi @2990ami,

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Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding Dolby audio compatibility with your notebook. I will be really glad to assist you here. :)

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For me to assist you better I would require more information regarding this:

  • DId you check the product specs of the computer?

For now check the product specs of the computer from this link: http://hp.care/2yPll5g

The computer came with

Dual speakers; DTS Studio Sound™ technology which is a competitor for Dolby audio and as good as it if not better.

To install the audio drivers to its latest version please perform these steps:

  • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
  • Then restart the computer and audio drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions.

This Wikipedia link: http://hp.care/2yPlndo(sound_system) explains the different DTS formats.

I am being honest about it without beating around the bush. Hope this answers your question.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. :)

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

Last

To simply say thanks, please click the 'Thumbs Up' button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. :)

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OK, my computer is the Acer Aspire M5-583, and includes the Dolby as well. Upon refresh it lost my Dolby, so I also had to follow the instructions listed in the previously mentioned video, and the driver as well as the Dolby portion is part of my Realtek drivers downloaded from the support pages for my computer. I also get the same error PCEE needs to be installed.
Thank you ahead of time for any help.
EDIT: Found out problem>I FOLLOWED THE INSTRUCTIONS IN THE VIDEO.
Fix: 1. Used the setup program itself to remove the drivers that video instructed to manually uninstall from Device Manager.
2 Computer must be restart at this point, even if doesn't tell you to.
3. Restarted setup program, it then installed the drivers again, and added back in the Dolby Surround Sound Program that was missing after 2 restarts initiated by the program, each time the program coming back up after the restart to finish extra stuff. (I think before I mistakenly cancelled out of it when it restarted thinking it was accidentally started.)
While this is what worked for me for my computer, the people that have other computers that the dolby software is included should have similar solutions as long as you download the driver for that individual computer from the manufacturers website like I did.